--- title: National Pen description: TMC audited and optimized National Pen sites for WAN carriers, geo-redundancy, and cost reduction while increasing capacity and eliminating legacy services. image: https://43625710.hs-sites.com/hubfs/Imported_Blog_Media/project-national-pen-4.jpg --- [![TMC Logo](https://43625710.hs-sites.com/hs-fs/hubfs/TMC%20Standard%20Logo%20PNG-2.png?width=300&height=127&name=TMC%20Standard%20Logo%20PNG-2.png "TMC Logo")](http://www.tmc-1.com) - Who We Are - ![icon-nav-ourcompany](https://43625710.hs-sites.com/hubfs/site-files/icon-nav-ourcompany.svg) [Our Company](https://43625710.hs-sites.com/our-company) Explore our history, culture, and the principles that guide us as a trusted technology partner. - ![icon-nav-ourwork](https://43625710.hs-sites.com/hubfs/site-files/icon-nav-ourwork.svg) [Our Work](https://43625710.hs-sites.com/projects) Explore case studies and client success stories showcasing our expertise across industries. - ![icon-nav-careers](https://43625710.hs-sites.com/hubfs/site-files/icon-nav-careers.svg) [Careers](https://43625710.hs-sites.com/careers) Explore opportunities to work with a team of leading experts in IT, AV, security, and AI consulting. - 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After having completed the initial telecom/WAN audit in 2017, a new credit and audit process was conducted in 2020 to clean up and eliminate all circuits no longer needed due to upgrades, start/stop billing dates, and incorrect rates; all in preparation for moving multi-national contact center and office sites to the cloud. The savings identified: - Over $300,000 identified errors due to circuit upgrades and technology migrations - Over $300,000 identified re-rate eligible cost per minute credits due to carrier conversion delays - Over $160,000 identified for circuits not fully functional at the date of billing start - Over $55,000 plus taxes/surcharges in credits received due to back-dating stop billing dates   National Pen leadership determined the best strategic plan was to negotiate a greatly reduced settlement for the final credits to allow the credit approval by the end of the Fiscal Year and to avoid jeopardizing credits due to the transition off of the current carrier handling all contact center traffic. ## Let’s Build What’s Next Connect with our team to start planning secure, scalable technology systems that support your mission and future growth. 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